Refunds + delivery

After payment is confirmed, files are delivered through an order page, private link, or customer account. Download them promptly and keep your own backup. Re-download access is described in the Terms.

If a link fails, a file is corrupt, or the files materially differ from the product description, email blkmarket.com@gmail.com with the order number.

Digital purchases are final once delivery begins, except where applicable law requires a remedy. We do not offer refunds because a customer changed their mind, did not use the product, or missed a compatibility requirement shown before purchase.

We will review requests involving:

• a duplicate or unauthorized charge;
• a purchased file that was not delivered;
• a corrupt or materially misdescribed file; or
• a remedy required by law.

Depending on the issue, we may provide a working file, replacement, price adjustment, or refund. Requesting immediate digital delivery may end an applicable cancellation right once delivery begins; it does not waive rights relating to failed, defective, or misdescribed delivery.

Subscriptions renew on the schedule and at the price shown at checkout. Cancellation stops future renewals but does not automatically refund a billing period already started.

Email blkmarket.com@gmail.com from the order email address with the order number and a short description of the problem. Approved refunds return to the original payment method. Never send a full card number or security code.